Receive and response to calls and emails on IVE (In Vehicle Equipments) incidents Incident recording (including RFCs),Search for work around &Update the customer and IT group on progress Perform communication activities for other ITIL processes Managing FAQ,Recording incidents,Incident classification,Incident prioritisation,Incident escalation,Resolving incidents&Evaluate and recommend IVE Solutions. Perform and manage IVE testing and Commissioning

 

Required Qualifications: The successful candidate should possess the following: - University Degree in Information & Technology. or Electronics and Communication - Minimum three  years work experience within a similar role and position level, With excellent communication - Excellent problem solving skills - Excellent coaching and mentoring skills - Good personal planning and time management skills - Good reporting and presentation skills.